365a Privacy Policy

1. Introduction & Scope

365a ("we", "our", or "the Platform") is a secure and reliable online gaming service provider, operated specifically for players in Bangladesh. We believe that protecting the privacy of our users' personal information is a fundamental part of our responsibility.

This privacy policy explains what information we collect when you use 365a's website, mobile platform, or other services, how that information is used, and how securely it is kept. By using our services, you are considered to have agreed to the terms of this policy.

This policy should be read together with 365a's terms and conditions. Both documents govern the relationship between you and us.

2. Information We Collect

365a collects several types of information, described below by category:

2.1 Personally Identifiable Information

• Full name and date of birth
• Email address
• Mobile number
• Current residential address
• National ID card or passport details (for identity verification)

2.2 Financial Information

• Payment method details (bKash, Nagad, Rocket, or bank transfer)
• Transaction history — records of deposits and withdrawals
• Account balance and bonus history

We do not store full bank card numbers or PINs. Payment processing is handled through secure third-party gateways.

2.3 Usage Information

• Gaming history — games played, bet amounts, and results
• Login times and session duration
• Preferred game categories and settings
• Records of communication with the customer support team

2.4 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Cookie and session data
• Referral source and page visit information

3. How We Collect Information

365a collects information in the following ways:

• Registration process: Information you provide directly when creating an account.
• Identity verification: Documents submitted during the KYC (Know Your Customer) process.
• Transaction activity: Financial information automatically collected during deposits or withdrawals.
• Platform usage: Activity data generated while playing games, placing bets, or using the service.
• Support communications: Information provided when contacting us via live chat or email.
• Cookies & tracking: Technical data automatically collected when you visit our website.

4. Purpose of Data Use

365a uses the information it collects for the following purposes:

4.1 Service Operations

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Customizing your gaming experience according to your preferences

4.2 Security & Compliance

• Detecting and preventing fraud, money laundering, and other illegal activity
• Investigating violations of our terms and conditions
• Monitoring and supporting responsible gaming
• Age verification — ensuring services are provided only to those aged 21 and above

4.3 Communication & Support

• Providing customer service assistance and resolving issues
• Sending important account notifications and security alerts
• Sending promotional communications with your consent

4.4 Service Improvement

• Analyzing and improving platform performance and user experience
• Identifying and resolving technical issues
• Planning new games and services

5. Sharing Data with Third Parties

365a does not sell or rent your personal information to third parties for commercial purposes. However, data may be shared in the following limited cases:

• Payment providers: Financial information required to process bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment gateways.
• Game providers: Gameplay data may be shared with our partner game developers, including Pragmatic Play, Spribe, and JILI, but only the minimum information necessary to operate the games.
• Technology partners: Trusted technology providers supporting platform hosting, cybersecurity, and analytics may access a minimum amount of data.
• Legal obligations: Information may be disclosed as required to comply with court orders or legitimate requests from authorities.
• Fraud prevention: Limited data sharing with specialized service providers that assist in detecting and preventing fraud.

Before sharing data with any third party, appropriate data protection agreements are put in place with them.

6. Cookies & Tracking Technology

365a's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.

6.1 Types of Cookies

• Essential cookies: Required to maintain login status and ensure security. These cannot be disabled.
• Functional cookies: Help remember your language, game preferences, and other settings.
• Analytics cookies: Collect anonymous data to analyze and improve platform usage.
• Security cookies: Used to detect suspicious activity and prevent fraud.

6.2 Cookie Controls

You can control or reject most cookies through your browser settings. However, disabling essential cookies may prevent some core platform features from working correctly.

7. Data Storage & Security

365a applies industry-standard technical and administrative measures to protect your data:

7.1 Technical Safeguards

• SSL encryption: All data exchanged between users and our servers on the website and app is secured with industry-standard SSL/TLS encryption.
• Data encryption: Sensitive data at rest is stored in encrypted form.
• Firewall & access controls: Strict technical barriers are maintained to prevent unauthorized access.
• Regular security audits: Regular security assessments are conducted to identify vulnerabilities in our systems.

7.2 Retention Period

Your data is retained for as long as:

• Your account remains active
• It is necessary for providing services and meeting legal obligations
• It is required for resolving disputes or enforcing agreements

Even after an account is closed, financial and legal records may be retained for a defined period as required by applicable regulations.

7.3 Response to Data Breaches

If a data security breach occurs that may pose a risk to your rights and freedoms, we will notify the relevant authorities and affected users as promptly as possible.

8. Your Rights

As a user of the 365a platform, you have the following rights:

• Right to access: You have the right to know what information we hold about you. Upon request, we will provide a copy of that data.
• Right to rectification: If any of your information is incorrect or incomplete, you can request that it be corrected.
• Right to erasure: In certain circumstances, you may request that your personal data be deleted, subject to legal or contractual obligations.
• Right to restrict processing: In certain circumstances, you may request that the processing of your data be limited.
• Right to object: You may object to your data being used for marketing purposes.
• Right to data portability: You may request your data in a structured, commonly used format.
• Right to withdraw consent: Where data is processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of the above rights, email our privacy team at [email protected]. We will respond to your request within a reasonable time.

9. Protection of Minors

365a's services are for individuals aged 21 and above only. We never knowingly collect personal information from minors.

Age verification is mandatory during the registration process. If evidence is found that a minor's information has been collected in our system by mistake, that account will be closed immediately and the relevant data will be deleted.

If you believe a minor is using our platform, please notify us at [email protected].

10. Policy Changes

365a may update this privacy policy from time to time. The policy may be revised in response to changes in the service, the introduction of new technologies, or changes in regulations.

For important changes, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying an alert when you log in to the platform
• Updating the "Last Updated" date on this page

If you continue using our service after a policy change, it will be understood that you have agreed to the revised policy. You are advised to review the policy regularly.

11. Contact

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your personal information, please contact us:

We will try to respond as quickly as possible after receiving your request. 365a places the highest importance on your privacy and is committed to protecting your information.