365a Terms and Conditions

The following terms used in these Terms and Conditions carry specific meanings:

• "Platform" — The 365a website, mobile site, and all related services.
• "Account" — Your personal profile created through registration on the platform.
• "Bonus Funds" — Amounts added to your account under promotional offers.
• "Real Money" — Funds deposited from your own money.
• "Wagering Requirement" — The condition requiring a specified amount of bets to be completed before a bonus can be withdrawn.
• "Service" — All gaming, sports betting, and related features provided through the platform.

2.1 Age Eligibility

You must be at least 21 (twenty-one) years old to use 365a's services. We may request age verification documents at any time. Providing false information may result in account suspension and forfeiture of deposited funds.

2.2 One Account Policy

Each person may open only one account. Opening multiple accounts by the same person is strictly prohibited. If duplicate accounts are detected, both accounts will be closed and all bonuses will be considered void.

2.3 Accuracy of Information

You must provide accurate, complete, and up-to-date information at the time of registration. Any changes to your information must be reported to our support team immediately. 365a bears no responsibility for any issues arising from incorrect information.

2.4 Account Security

It is your responsibility to keep your login details confidential. Do not allow any third party to use your account. If you suspect unauthorized access to your account, contact us immediately at [email protected] or through live chat.

3.1 Deposit Methods and Minimum Amount

365a supports popular mobile banking and banking methods in Bangladesh. Accepted methods are: bKash, Nagad, Rocket, and bank transfer (including BRAC Bank, Dutch-Bangla Bank, Islami Bank, and other major Bangladeshi banks). The minimum deposit amount is ৳300 for each method.

3.2 Withdrawal Policy

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 30 minutes to 3 hours. The following conditions apply to withdrawals:

• Withdrawals can only be made from a verified account.
• The wagering requirement must be met before withdrawing funds earned from a bonus.
• Real money and bonus funds are managed separately.
• Additional verification may be required for suspicious transactions.

3.3 Transaction Responsibility

365a is not responsible for funds lost due to incorrect payment details being provided. Please verify all details carefully before confirming a transaction.

4.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 gives a ৳1,200 bonus, making the total balance ৳2,200. Depositing ৳10,000 or more gives the maximum ৳5,000 bonus, making the total balance ৳15,000.

4.2 Wagering Requirement

The wagering requirement for the welcome bonus is 15 times the bonus amount (on the bonus amount only, not on deposit + bonus). Example: ৳1,200 bonus × 15 = ৳18,000 in bets must be completed before the bonus can be withdrawn.

4.3 General Bonus Terms

• Each bonus offer may have its own specific terms.
• 365a reserves the right to cancel a bonus if bonus abuse is suspected.
• Claiming bonuses using multiple accounts is prohibited and subject to penalty.
• Expired bonuses will be cancelled automatically.
• 365a reserves the right to modify or cancel the bonus program at any time.

365a's VIP program has 5 levels. Weekly cashback benefits are provided at each level:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.4% weekly cashback
• Gold — up to 0.6% weekly cashback
• Platinum — up to 0.8% weekly cashback
• Diamond — up to 1.0% weekly cashback

Advancement to a VIP level depends on continued active participation and platform use. Cashback benefits are credited directly to the account and can be withdrawn subject to specific conditions.

6.1 Encryption and Data Protection

365a uses SSL encryption technology to keep all personal and financial information secure. Your data is not shared with any third party unlawfully.

6.2 Fair Play Guarantee

Our games are developed by reputable software providers (including Pragmatic Play, Evolution Gaming, Spribe, PG Soft, and JILI) and ensure fair play. 365a does not manipulate the outcome of any game.

6.3 Suspicious Activity

Any attempt at fraud, manipulation, or system exploitation on the platform is strictly prohibited. If such activity is detected, the account will be closed immediately and legal action may be taken if necessary.

The following activities are strictly prohibited on the 365a platform:

1. Using the platform for money laundering or illegal purposes.
2. Creating an account using another person's identity.
3. Creating multiple accounts to claim bonus benefits.
4. Attempting to hack the platform's software or systems.
5. Using automated software, bots, or scripts.
6. Harassing or threatening other users.
7. Attempting to manipulate game outcomes.
8. Using the platform in violation of applicable laws.

8.1 Closure at User's Request

You may request account closure at any time by emailing [email protected] or through 24/7 live chat. Any available balance should be withdrawn before closing the account.

8.2 Suspension by 365a

365a may suspend or close an account in the following circumstances:

• If evidence of a breach of these Terms is found.
• If false information is provided during the verification process.
• If the account remains inactive for an extended period.
• Due to legal or regulatory requirements.

All content on the 365a platform — including designs, logos, text, graphics, game software, and other elements — is protected by intellectual property law. Users may not:

• Use 365a's logos or trademarks without permission.
• Republish any content from the platform for commercial purposes.
• Attempt to reverse-engineer or decompile game software.

365a is not liable for:

• Losses caused by internet connectivity issues or third-party service failures.
• Service disruptions due to natural disasters, cyberattacks, or other force majeure events.
• Issues arising from problems with the user's device or software.
• Financial losses resulting from the user's own errors or negligence.

To the maximum extent permitted by applicable law, 365a's total liability shall in no event exceed the value of the disputed transaction.

365a collects and uses your personal information solely for the purpose of providing services. Our privacy policy is published separately and is considered an integral part of these Terms. Please read our Privacy Policy for more details.

Your personal information may be used for the following purposes:

• Identity verification and account management.
• Processing financial transactions.
• Customer service and promotional communications.
• Fraud prevention and security.

12.1 Filing a Complaint

For any dispute or complaint, please first contact us by emailing [email protected] or through 24/7 live chat. Our support team provides assistance in Bengali and English and will work to resolve the matter promptly and impartially.

12.2 Dispute Resolution Process

If a dispute cannot be resolved through discussion, both parties may resolve the matter through a mutually agreed mediator. 365a is committed to honest and transparent dispute resolution.

12.3 Language

Where both Bengali and English versions of these Terms exist, the Bengali version shall prevail in the event of any conflict of interpretation.

365a reserves the right to modify these Terms at any time. Users will be notified appropriately of any significant changes. Continued use of the platform after changes have been made constitutes acceptance of the new Terms.

365a firmly believes in responsible gaming. We want our users to play for entertainment and remain aware of their limits. Our platform includes the following protective features:

• The ability to set personal deposit limits.
• Self-exclusion option.
• Reality check feature.
• Information and support related to responsible gaming.

To learn more about responsible gaming, visit our Responsible Gaming page.

If you have any questions about these terms or need assistance, please contact us:

• Live Chat: 24/7 instant support — in Bengali and English.
• Email: [email protected]

Our support team is available 24 hours a day, 7 days a week to serve you. We are always committed to providing fair, transparent, and respectful service.